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Freshworks

5,369

Summary:

Freshworks is a software company that provides AI-first service software for customer and employee experiences.


Category:
Technology & Software  







 


Overview

Freshworks is a software company that provides AI-first service software for customer and employee experiences. The company describes its offerings as service software intended to support customer interactions and internal workflows. Freshworks operates through product lines that include CRM capabilities for sales teams. Its CRM offering includes features such as lead and deal highlighting, insights, and email writing via Freddy AI. The company also states that users can run sales campaigns to generate leads and then capture, qualify, route, and track them. Freshworks provides contact options for questions about its platform or pricing, including custom demos and RFI/RFP support. The company also lists a free trial with no credit card requirement.
Quick Facts
Name: Freshworks
Address: Coastal Highway
Lewes Delaware 19958, USA
Website: freshworks.com
Operator: Freshworks Inc.
Trustpilot:  1.4/5.0 (117 reviews)
External:  Crunchbase  |  Trustpilot  |  Wikipedia
Phone: +1 855 747 6767
Email: sales@freshworks.com


 


Key Features


  • Freddy AI highlights leads and deals, offers insights, and writes emails
  • AI-powered lead generation for sales campaigns, including capture, qualification, routing, and tracking
  • Integrated phone and email
  • 360 degree view of customers and intent scores from Freddy AI
  • Kanban views with drag-and-drop cards for planning sales processes
  • Automation of repetitive, mundane tasks



 


How CRM Software Works

CRM software helps businesses manage leads, track customer relationships, and organize sales activity across a pipeline. Features and complexity vary depending on the platform.


Learn more:



 


Verified FAQs ⓘ


Does Freshworks offer a free trial, and are credit cards required?

Freshworks states that its trial is 21 days and that no credit card is required.


How can people contact Freshworks for platform or pricing questions?

Freshworks provides a contact option for questions about the platform or pricing, including custom demos and RFI/RFP support.


What help options does Freshworks provide for product support?

Freshworks states that people can search articles, view product documentation, or request help from its team of product experts.


 


Common Questions ⓘ


What services does Freshworks offer?

Freshworks offers AI-first service software, including a sales CRM with Freddy AI features, sales campaign lead capture and tracking, and support options such as article search and product documentation.


In what situations would someone use Freshworks?

Someone might use Freshworks for sales CRM workflows such as managing leads and deals, running sales campaigns, coordinating phone and email interactions, and planning sales processes using kanban views.


 


Getting Started ⓘ


How do people typically get started with Freshworks?

Freshworks states that its CRM offering includes a 21-day trial with no credit card required, and people can also contact the team for custom demos or RFI/RFP support.


Where can I learn more about Freshworks?

Learn more about Freshworks at their official website.



 


Freshworks Social Media


          




 


Official reviewed sources:  Home
Third-party corroboration:  Crunchbase, Trustpilot, Wikipedia
This page is an independent Adoozle directory profile created from, and reviewed against, the official sources above, with selected third-party corroboration where noted.
Key facts and descriptions are extracted from those sources and verified through the evidence summary below.
Last reviewed: July 03, 2026