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Klaviyo Icon Logo

Klaviyo

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Summary:

Klaviyo is an autonomous B2C CRM and AI marketing platform for consumer brands, using AI agents to support campaigns and customer service.


Category:
AI Tools  

Technology & Software  







 


Overview

Klaviyo is an autonomous B2C CRM and AI marketing platform for consumer brands. It is used to build and optimize omnichannel campaigns and to deliver personalized support. The platform combines marketing and service capabilities, including tools for customer service such as Customer Hub and Helpdesk. Klaviyo also includes AI agents intended to assist with campaign creation and customer support interactions. It unifies customer data in real time, including behavioral, transactional, and engagement data, to support use across touchpoints. The company positions its offering around AI-assisted workflows that can be initiated from prompts.
Quick Facts
Name: Klaviyo
Address: 125 Summer St
Boston MA 02111, United States
Website: klaviyo.com
Founded: 2012
Trustpilot:  1.8/5.0 (360 reviews)
External:  Trustpilot
Email: feedback@klaviyo.com
Policies:  Privacy  | Terms


 


Key Features


  • Omnichannel campaign building and optimization
  • Personalized 24/7 support via Customer Agent
  • Composer AI marketing agent for flows, segments, and forms
  • Klaviyo Data Platform unifying customer data in real time
  • Marketing channels including email, SMS, WhatsApp, mobile push, and RCS
  • Customer service tools including Customer Hub and Helpdesk



 


Verified FAQs ⓘ


What customer support tools does Klaviyo provide?

Klaviyo provides customer service tools including Customer Hub and Helpdesk, and it also offers a Customer Agent for support interactions.


Which marketing channels does Klaviyo support?

Klaviyo supports marketing channels including email, SMS, WhatsApp, mobile push, reviews, social marketing, and RCS for Business.


Does Klaviyo unify customer data?

Klaviyo Data Platform (KDP) unifies customer data such as behavioral, transactional, and engagement information in real time for use across touchpoints.


 


Common Questions ⓘ


What services does Klaviyo offer?

Klaviyo offers an AI marketing and service platform, including omnichannel campaign tools and customer service tools such as Customer Hub and Helpdesk.


In what situations would someone use Klaviyo?

Someone would use Klaviyo to run omnichannel email and messaging campaigns, manage customer service workflows, and use unified customer data to power marketing and support interactions.


 


Getting Started ⓘ


How do people typically get started with Klaviyo?

People typically start by creating an account on Klaviyo's website and then connecting their customer and marketing data so they can build campaigns and use customer service tools.


Where can I learn more about Klaviyo?

Learn more about Klaviyo at their official FAQ.



 


Klaviyo Social Media


          




 


Official reviewed sources:  Home, About, FAQ, Contact, Terms, Privacy
Third-party corroboration:  Trustpilot
This page is an independent Adoozle directory profile created from, and reviewed against, the official sources above, with selected third-party corroboration where noted.
Key facts and descriptions are extracted from those sources and verified through the evidence summary below.
Last reviewed: July 02, 2026