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Microsoft
Microsoft is a software platform that provides Dynamics 365 CRM and ERP business applications using agentic capabilities to connect teams, processes, and data.
Category:
Overview
Microsoft is a software and cloud platform company that provides Dynamics 365, a set of CRM and ERP business applications. Dynamics 365 is described as connecting teams, processes, and data for business use cases. The platform includes agentic CRM capabilities for sales, marketing, and service workflows. It also includes agentic ERP capabilities focused on operations and productivity. Microsoft states that Dynamics 365 supports prebuilt and custom sales agents. The company provides access through its Dynamics 365 site and lists contact availability and chat options.
Key Features
- Agentic CRM solution
- Agentic ERP solution
- Prebuilt and custom sales agents
How CRM Software Works
CRM software helps businesses manage leads, track customer relationships, and organize sales activity across a pipeline. Features and complexity vary depending on the platform.
Learn more:
Verified FAQs ⓘ
What contact options are available for Microsoft Dynamics 365?
Microsoft lists availability Monday through Friday from 6 AM to 3 PM PT and indicates that chat is available.
Does Microsoft Dynamics 365 include CRM and ERP capabilities?
Microsoft describes Dynamics 365 as CRM and ERP business applications, including an agentic CRM solution and an agentic ERP solution.
Does Microsoft offer prebuilt and custom sales agents in Dynamics 365?
Microsoft states that Dynamics 365 includes prebuilt and custom sales agents.
Getting Started ⓘ
Where can I learn more about Microsoft?
Learn more about Microsoft at their official website.
Microsoft Social Media
Third-party corroboration: Wikipedia
This page is an independent Adoozle directory profile created from, and reviewed against, the official sources above, with selected third-party corroboration where noted.
Key facts and descriptions are extracted from those sources and verified through the evidence summary below.
Last reviewed: July 03, 2026
Evidence: Enter the era of agentic business with Dynamics 365—CRM and ERP business applications that connect your teams, processes, and data.
Location: META
Evidence: Leverage agentic CRM, CCaaS, and ERP to help your teams sell smarter, serve customers faster, and operate more profitably.
Location: BODY
Evidence: Agentic CRM and ERP Solutions | Microsoft Dynamics 365
Location: HEADER
Evidence: - Modernize your CRM Enhance customer relationships across sales, marketing, and service with an agentic CRM solution. Explore agentic CRM
Location: BODY
Evidence: - Achieve more with agentic ERP Reinvent operations, enhance productivity, and gain a competitive edge with the power of an agentic ERP solution. Explore agentic ERP
Location: BODY
Evidence: Enter the era of agentic business with Dynamics 365—CRM and ERP business applications that connect your teams, processes, and data.
Location: META