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Vrbo Icon Logo

Vrbo

6,039

Summary:

Vrbo is a vacation rental booking platform for travelers, using an online marketplace to facilitate reservations.


Category:
Travel & Leisure  







 


Overview

Vrbo is a vacation rental booking platform that lists rental properties for stays and facilitates reservations through an online marketplace. The company is part of Expedia Group. Vrbo also describes a travel rewards program called One Key, where members can access Member Prices and earn and use OneKeyCash on eligible bookings. OneKeyCash is presented as a rewards currency that can be used on future eligible vacation rental bookings. Vrbo states it provides real-person customer support on call day or night, including before, during, or after a stay. The company also provides help articles through its help center.
Quick Facts
Name: Vrbo
Address: Alterra Pkwy
Austin TX 78758, USA
Website: vrbo.com
Trustpilot:  1.2/5.0 (119210 reviews)
External:  Crunchbase  |  Trustpilot
Email: vacationreviewsvrbo@vrbo.com
Policies:  Privacy  | Terms


 


Key Features


  • Member Prices for One Key members
  • Earn and use OneKeyCash on eligible bookings
  • Silver tier requires 5 trip elements within a year
  • Gold tier requires 15 trip elements within a year
  • Platinum tier requires 30 trip elements within a year
  • 24/7 real-person customer support



 


Verified FAQs ⓘ


How does the One Key rewards program work on Vrbo?

According to Vrbo, One Key is a travel rewards program where members can access Member Prices and can earn and use OneKeyCash on eligible bookings.


What are the One Key tier requirements?

Vrbo states that Silver requires 5 trip elements within a year, Gold requires 15, and Platinum requires 30 trip elements within a year.


Does Vrbo offer customer support outside business hours?

Vrbo states it offers real-person support 24/7, available before, during, or after a stay.


 


Common Questions ⓘ


What services does Vrbo offer?

Vrbo offers vacation rental booking through an online marketplace, customer support (including 24/7 real-person support), and a One Key travel rewards program with Member Prices and OneKeyCash.


In what situations would someone use Vrbo?

Someone would use Vrbo to book vacation rental stays and, if they are a One Key member, to access Member Prices and earn or use OneKeyCash on eligible bookings.


 


Getting Started ⓘ


How do people typically get started with Vrbo?

People can start by browsing and booking vacation rentals on Vrbo through the website, and they can use the help center or contact options for questions.


Where can I learn more about Vrbo?

Learn more about Vrbo at their official FAQ.



 


Vrbo Social Media


    




 


Official reviewed sources:  Home, About, FAQ, Terms, Privacy
Third-party corroboration:  Crunchbase, Trustpilot
This page is an independent Adoozle directory profile created from, and reviewed against, the official sources above, with selected third-party corroboration where noted.
Key facts and descriptions are extracted from those sources and verified through the evidence summary below.
Last reviewed: July 02, 2026